Dear Customers,

Due to the high volume of emails and calls, there is currently a delay in processing time of up to 30 days. Depending on the urgency of your request, it will be answered as quickly as possible.

If your request concerns the coronavirus, please note the following: We can only offer free cancellation if the airline allows it or if your flight is canceled. You can check the flight status at any time on the airline’s website by entering your 6-digit booking code.

If you decide not to take the flight, we can of course cancel it at any time according to the general conditions of the airline. In this case, please send your cancellation request by email to

If you have an urgent matter or if you need more information, please contact the airline directly.
We ask for your understanding for the circumstances that have arisen and thank you in advance.

Kind regards,
Your Ola Air Team